Terms and Privacy Policy

This site is owned and operated by Paws 4 Claws Limited, 172 King Street. Castle Douglas, DG7 1DA.  Set out below are all our terms and conditions. By using this website, you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to both you, our valued customers and us. We reserve the right to modify these terms and conditions at any time and in any way. These terms and conditions are subject to Scottish Law and the exclusive jurisdiction of the Courts of Scotland. No contract will have come into force between you and Paws 4 Claws for any item purchased through this site until Paws 4 Claws accepts your order by e-mail, confirming that it has been dispatched. All prices remain valid at the time your order was placed.  Images are for illustration purposes only, products shown may vary.  These terms do not affect your statutory rights as a consumer. Complaints will always be dealt with and acknowledged within three working days. All complaints are handled fairly, confidentially and effectively within 30 days. Complaints can be submitted in the following ways: By email: enquiries@paws4claws.co.uk By phone: 01556 502013 - Lines are open 9am - 5pm, Monday to Saturday. In writing to: Mr Jerry Flacks Paws 4 Claws 172 King Street Castle Douglas DG7 1DA Restrictions You must be 18 years or older and have a valid credit/debit card, with full authority to use it, to submit an order through this site. You agree not to use this site or any content contained in it for any illegal or inappropriate activities. Typographical Errors Paws 4 Claws has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. To the extent permitted by applicable law, Paws 4 Claws disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Paws 4 Claws shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. In the event of a product being listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account for the amount of the charge. Links to other websites Where there are links to other websites, Paws 4 Claws has no control over their content and cannot accept any liability in respect of them. Exclusions of liability Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Paws 4 Claws or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with Scottish Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Deliveries Delivery will normally be made within 3 working days from clearance of payment.Whilst we will always endeavour to deliver goods within the times stated, the goods are subject to availability and delay in delivery is sometimes out of our control. Any dates we specify for delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this situation and would ask you to allow up to 14 days for us to complete your order. Although we hope you will not feel it necessary, you will always have the right to cancel if you cannot wait for delivery.   Where goods are delivered via Royal Mail, a signature may be required on delivery. If you are not available a calling card will be left and you can arrange for either re-delivery or collection at your local Post Office. No Quibble Returns Products can be returned up to 21 days from date of delivery for a full refund or exchange. However, we are unable to accept part-used returns of food, engraved ID tags, damaged products (unless delivered damaged) or veterinary medicines. You are responsible for the cost of returning the product to us, unless it arrives damaged, faulty or was not the item ordered. Products returned either ordered or delivered wrongly or not wanted, must be returned in their original packaging, unused and in a saleable condition. Otherwise, we reserve the right to make a charge of £4.00 to cover re-packaging. Products returned either ordered or delivered wrongly or not wanted, must be returned in their original packaging, unused and in a saleable condition. Otherwise, we reserve the right to make a charge of £4 to cover re-packaging. Before returning an item, please contact us by phone on 01556 502013 for a returns number. This should be written on the reverse of the package and returned to: Paws 4 Claws Returns 172 King Street Castle Douglas DG7 1DA We recommend that you use a recorded delivery service when returning your item to us as we are not liable for any loss or damage whilst in transit.  Legal Should any item be returned to us in a condition which leads us to conclude it has been damaged by you or your pet, we will be unable to accept your request to cancel your order unless the item is faulty. All pet clothing/beds must be returned in perfect condition. Items in an unsaleable condition will incur a £4.50 cleaning charge.   Once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) unless the goods concerned are faulty, damaged or not the item ordered. This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance with our terms and conditions. You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances. What happens if something is missing from my order? From time to time, items may have been excluded from your delivery as we have either had to ship the item on at a later date or refund you for the value of the item due to a stock problem. We will contact you prior to shipping your order if this is the case. The customer must notify us of any missing items within 7 days of receiving the order for any action to be taken. What happens if I receive Damaged Goods or an Incorrect Item? If any item(s) from your order are damaged or not the item(s) ordered, customers must contact Paws 4 Claws within 24 hours on 01556 502013 or by email: enquiries@paws4claws.co.uk. Exchanges If, on receiving your order, you are unhappy for any reason whatsoever, please return your order along with a note explaining the reason for return and your request for the new product you would like in exchange. It’s that easy! Your card will be charged/refunded any difference in cost plus £4.50 for postage and packing of your replacement. Please ensure that the item is returned to us within 21 days of the date the item is delivered to you. You will be responsible for the cost of returning the item and our postage and packing charge of £4.50 for your replacement item. Refunds If you are dissatisfied with any item for any reason, please return it to us within 21 days of the date the item is delivered to you. We will reimburse you for the value of the item. You will be responsible for the cost of returning the item.  Cancellations Should your order be returned to us due to a refusal to accept the goods, non-delivery caused by the incorrect address being given, or non-collection of your goods from our courier, we will recover our costs in the return of your order which will be charged at £10.00 per parcel. Faulty Items We will be unable to repair/replace/refund any product until we have had the opportunity to inspect it, firstly to validate the fault exists and then to decide on the best course of action. Should your item develop an inherent fault within 21 days, please refer to the manufacturer's warranty in the first instance where applicable, or you may wish to contact us on 01556 502013 and we will arrange for a repair or replacement to be carried out at no cost to you. You will only be entitled to a full refund if you return the product within 21 days from the date your goods were delivered. Before we can replace, repair or refund an item, we will ask for the item to be returned to us by the cheapest means possible. We may request that you return the item to us by recorded delivery in the post or we may arrange for the item to be collected by our carrier. The item(s) must be packed as received to avoid any possible damage. Should we request you to return the item to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge. You will not be responsible for the cost of the return of the item or the cost of replacing the goods. However, we will be unable to accept the return of any items not faulty within the same package. Should you wish to return these to us, you must arrange for them to be returned as per our terms and conditions outlined above. If you have had the product for more than 21 days, you will be liable for the cost of returning the product for inspection. Should the item be shown not to have any fault, we will charge our costs for the postage and packing of your goods back to you. Should your item develop an inherent fault after 6 months and it does not come with a manufacturer’s warranty, then it is for you, the consumer, to prove that the fault exhibited itself within the first 6 months. We can not provide redress where the goods have been accidentally damaged, misused or where you have tried your own repair.  Some products come with a one- or two-year guarantee whilst others have no free guarantee other than that to which you are legally entitled under the Sale of Goods Act. We cannot be held responsible for fair wear and tear. On rare occasions where a replacement or repair may not be in your best interests, we may agree to offer you an alternative product of equal value. Back Orders If your item is not in stock, we will back order it for you. You will always be contacted with the option to cancel your order immediately and receive a full refund if you would rather not wait for the order to be fulfilled within 30 days.  Certain products with options on colour may, from time to time, be substituted for an alternative option without any prior notice. We will always do our best to supply your choice of colour but we must stress that this is only optional and can in no way be guaranteed.  Online Security All our online transactions are are made through Paypal which uses secure encryption to allow secure transmission of your details. Paws 4 Claws does not receive or hold your credit or debit card details. Privacy Policy Paws 4 Claws is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.  Controllers of personal information Any personal information provided or to be gathered by Paws 4 Claws is controlled by Jerry Flacks who can answer any questions regarding privacy. Please e-mail him at enquiries@paws4claws.co.uk with any questions you may have. Information is collected lawfully through our website in accordance with the Data Protection Act 1998.  When you order, we/Paypal need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.  We also ask for your telephone number and full postal address which enables us to contact you, if necessary. We may also monitor customer traffic patterns and site usage to help us develop the design and layout of our online store. This is done through Google Analytics. We do not disclose customer information to third parties under any circumstances.  Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We only hold records for as long as it is needed for the purpose it was collected. You can request us to disclose all details held about you at any time and for us to delete these records. Your consent By using our website, you consent to the collection and use of this information by Paws 4Claws. If we decide to change our privacy policy, we will post those changes on this page so that you are always  aware of what information we collect, how we use it and under what circumstances we disclose it.  Payment & VAT Once you've decided what you want to buy, you can pay through the secure Paypal payment server which accepts all major credit and debit cards including Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro and Solo. VAT and post & packing are included in our prices. All content of this website is provided for information purposes only. Paws 4 Claws is committed to safeguarding the privacy of all our website visitors and this policy sets out how we will treat your personal information.  (1) What information do we collect?  We may collect, store and use the following kinds of personal data: a) We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. b) Information relating to any transactions carried out between you and us on or in relation to this website and information relating to the purchase of goods. c) Information you provide to us. d) Any other information that you choose to send us. (2) Using your personal data  Personal data submitted on this website will be used for the purposes specified in this privacy policy.  We may use your personal information to:  a) administer the website; b) improve your browsing experience; c) enable your use of the services available on the website; d) send you general (non-marketing) commercial communications; e) send you email notifications which you have specifically requested; f)  send you marketing communications (relating to our business only) which we think may be of interest to you. You can inform us at any time if you no longer require marketing communications to be sent by emailing us; g) deal with enquiries and complaints made by or about you relating to the website h) allow payments to be made through Paypal secure servers. We do not receive or hold your full credit card details. We do not share our customer information with third parties except when required to do so by law. (3) Security of your personal data  We will take reasonable steps to prevent the loss, misuse or alteration of your personal information.  Whilst data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.  (4) Policy amendments  We may update this privacy policy from time to time by posting a new version on our website.  (5) Your rights  You can ask us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee to cover administration costs (currently  £10.00).  (6) Third party websites  The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.  (7) Updating information  Please let us know if the personal information which we hold about you needs to be corrected or updated.  (8) Contact Us If you have any questions about this privacy policy or our treatment of your personal data, please email us at: enquiries@paws4Claws.co.uk or by post to: Paws 4 Claws Limited, 172 King Street, Castle Douglas, DG7 1DA.